Service, Repair & Preventative Maintenance

Service, Repair, and Preventative Maintenance

Our Service and Maintenance Division is the foundation of PML and was originally launched by company president, Don Wightman, who was the first service technician.  Today, the Service and Maintenance Division is an integral part of the company which focuses on plumbing and HVAC service, repairs and preventative maintenance.

The team consists of a Service Manager, Service Coordinators, Dispatchers, along with HVAC and Plumbing technicians.  They provide regularly scheduled preventative maintenance visits to customers with service contracts, as well as quoted service and repairs.

The purpose of this division is to help customers prolong the life of their equipment by performing regular maintenance checks. During these visits, it is not uncommon for the mechanic to discover that a repair is required. Generally, these failures are not an equipment malfunction, but the result of worn parts from regular usage. Our experienced technicians recognize the potential problem areas and communicate these issues to the Service Coordinators to provide advice and a quotation to the customer regarding the recommended repair.

It is our internal staff who manage the various functions of the Preventative Maintenance program and are a key to its success. The actual servicing of equipment is only a small part of the program. Equally important in this department is the tagging system. By tagging each piece of equipment with a sequential number, all parties are able to recognize individual items by number. This creates an ongoing, at-a-glance record of the equipment’s performance, as well as its repair record. With this information on hand, account managers can offer constructive advice for either repairs or replacement.

At PML, service, repair and preventative maintenance is truly a team effort, and of great value to our customers.  With information captured from the preventative services provided, we are able to help customers establish a protocol for future repairs and replacements, which in essence, helps drive a healthy budgeting process.

The division also provides our Design Build team with accurate assessments on preventative maintenance costs of various types of equipment and associated life cycles. This contributes to best practices for placement and accessibility of equipment for ease of ongoing service and reliability.



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