Service and Repair

 

Our Service and Repair Division is the foundation of PML and was originally launched by company president, Don Wightman. In the beginning, Don was the first and only service mechanic. Today, the Service and Repair Division is an integral part of the Operations group with over 30 service professionals strictly focused on plumbing and HVAC repairs. 

The Operations group consists of a team leader, several account managers, internal support personnel and a dispatch centre that direct mechanics to where they are needed. It’s the responsibility of this group to ensure our customers are kept up to date with the information they need to keep their facilities in operation.

The mechanics are the public face of the company, but behind the scenes the internal support team keeps information flowing including repair proposals, accounting and billing. Our commitment to service excellence is job number one for everyone in the Operations group. 

Included under the Service Operations Group is the Retrofit Division. The Retrofit Division evolved in direct response to our customers’ requests for improved systems without the major expense of construction projects. Essentially, the Retrofit Division is focused on replacing equipment that can no longer be maintained or isn’t performing adequately. The Retrofit Division is now a multi-million dollar aspect of PML’s Service Operations group. Initially, the Retrofit Division was focused solely on replacing equipment. Over time, that focus expanded to include tenant improvements, energy upgrades and HVAC upgrades. Still, replacement of equipment and piping continues to be a significant portion of the overall volume of PML’s work. The division reports to the Service Operations manager and orchestrates the estimators and project managers who implement contracts and see them through to completion. As a part of the Service Operations Group, the Retrofit Division works in co-ordination with a number of the internal personnel. The account managers use the Retrofit Division for their projects and there is a great deal of communication between the construction estimating team and the project managers. The Retrofit Division is positioned as an integral part of the overall Service Operations Group, managing the many small, but important projects within this specialized area.